Parts Supervisor
Fradley Park, Lichfield
Fulltime position
Do you have a strong background in parts management, collaborative leadership and looking for a new opportunity for 2025?
Great news! We have the perfect role for you!
Established in 1959, for over 65 years we have developed successful operations in key business areas, including Authorised Distributors for Renault Trucks, Isuzu Trucks, Trailers, Rental and Contract Hire, body work and repair. We are a leading provider within our industry, with a commitment to delivering exceptional customer service.
As our Parts Supervisor heading our Fradley Park Workshop, you will be integral to the continued success of the After Sales Service Department. You will oversee the department and the parts activities to ensure the departments efficient and profitable operation by satisfying customers (internal and external) and enhancing customer relations. You will manage inventory, maintain strong suppliers relationships, and lead a dynamic team to achieve departmental goals.
Our benefits package includes:
-Excellent salary linked to experience
-Up to 25 days holiday (including the option to buy up to 5 days of annual leave per year)
-Additional annual leave and birthday off awarded for length of service
-Designated EAP service to support health and financial wellbeing
-Refer a friend scheme (earn £750 for each referral)
-Stakeholder Pension Scheme
-Birthday and Christmas Gift Vouchers
-Enjoy discounts for UK hotel stays
-Training and Development opportunities for genuine career progression
-Charity and Community events throughout the year
Your day-to-day duties as our Workshop Parts Supervisor.
Parts Management
- Maximising departmental profitability through the effective marketing and sale of parts, accessories, lubricants, merchandise and other value-added products; both direct to customers and via internal channels workshop, Retail Sales, warranty, Rental, Sales, etc.
- Ensuring that all parts are ordered in a timely manner to satisfy demand.
- Controlling parts costings to Internal customers (getting best price) Rental, Sales.
- Manage and monitor our parts stock to ensure maximisation of parts availability for retail and internal customers, minimise overage stock and obsolescence.
- Conducting regular parts inventory, report through the Parts Manager to the finance department all required reports including all sales and profit rebates and bonuses.
- Ensuring our systems are robust and when booking the work, checking Renault online systems for outstanding warranty or customer care work and informing customers appropriately.
- Ensuring that all required information is provided in a timely manner to allow invoicing to be carried out regularly and consistently, to minimise work in progress, especially nearing month end.
Customer Relationships
- Communicating with and support service & body shop operations and administration.
- Providing the highest standard of courtesy and integrity when interacting with customers and members of the public, both face to face and over the telephone.
Health and Safety compliance
- Ensuring the security of the parts departments are to a level to prevent theft, and damage to items.
- Ensuring your department operates in line with Health and Safety regulations and compliance.
Leadership activities
- To coordinate, delegate and work collaboratively with the Parts Advisor and Administrator to maximise Bodyshop and Retail Profitability and communication.
- Monitor, mentor and manage team members performance with regular reviews alongside a development and objectives plan.
What you will need:
- Previous experience in a similar Motor Trade Parts Department role is advantageous together with a keen ability to understand the customers requirements and develop long term relationships.
- You will be a good communicator with excellent computer skills, able to work both as part of the team and using your own initiative to support the site and business.
- Ability to lead and develop a team.
If you are looking for a workplace where your growth is supported, your contributions celebrated and a place you can thrive look no further and contact us today!
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